Privacy Policy

Data we collect

When you contact us we process the name, email address and message content you provide. When you purchase, the order and billing data is collected and processed by Digistore24 as the merchant of record; we receive only the information required to deliver the product and provide support (typically your name, email address and order reference).

Why we process it

• To deliver the digital guide you purchased and provide access support
• To answer support requests and handle refund requests
• To comply with legal and accounting obligations

Digistore24 as processor

Digistore24 GmbH, St.-Godehard-Straße 32, 31139 Hildesheim, Germany handles checkout, payment processing, invoicing and refunds. Payment card details are never received or stored by us. The debiting is performed by Digistore24.

Cookies

This website uses only cookies necessary for the site to function. The Digistore24 checkout may set its own cookies required for order processing and fraud prevention, governed by Digistore24's own privacy policy.

Retention

Support correspondence is kept for as long as needed to resolve your request and to meet statutory retention periods, then deleted.

Your rights

• Access a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion where no legal obligation requires retention
• Object to or restrict processing, and request data portability
• Lodge a complaint with your local data protection authority

Contact

For any privacy request, email PromptCraft@support.com.